Refund policy

Order cancellation

Once an order is placed, we cannot cancel the order. All orders are being processed immediately. Please double check all details prior to placing the order. For any assistance, please email hello@officialquasi.com.

For subscription renewals and repeat orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment is processed that means the order is in progress at our warehouse, it will not be eligible for a refund.

Returns

We have a 10-day return policy, which means you have 10 days after the date of delivery to request a return. This is based on the date on the tracking number.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can email us at hello@officialquasi.com and we will provide the return address and instructions. Please note that Quasi will not be responsible for the return shipping fees. Any returns sent without approval will not be accepted.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Any damaged items claim must be reported within 10 days from date of delivery and we need picture evidence. Without the picture evidence, it is up to our discretion on how to handle case by case.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Shipping Cost

Customers will be responsible for paying for the return shipping costs which includes our 30 day money back guarantee program to our US warehouse. The original shipping costs for the order are non-refundable. 

Please note that Quasi will not be responsible for returned packages until it has been delivered and received by us.

Restocking Fee

Please note that all returned orders are subject to a 20% restocking fee. This means that the refund total will only be 80% of the subtotal cost of the order.

Incorrect Address Policy:

• Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.
• We are not responsible for orders that are lost, misplaced, or returned due to an incorrect or incomplete address provided by the customer.
• If the package is returned back to us due to such reason, we will have to charge a 15% restocking fee and the original shipping fee is not refundable.

Risk of Loss

Please note that all purchases made on Quasi are subject to a shipment contract. The risk of loss is passed upon to the customer once a delivery has successfully been made by the carrier. We are not responsible for any lost or stolen packages if the tracking states that it is delivered.

General Information

We are sorry but we are unable to offer refunds or returns if you suspect the items caused an allergic reaction or adverse skin condition. Please check the ingredient list prior to purchase.

All reshipments cannot be exchanged or returned, no exceptions.

Subscriptions

All subscriptions are applicable to our regular terms of uses as well as return and shipping policy. To cancel a subscription, you must do so before the subscription date by emailing our customer service team at hello@officialquasi.com with your order number and a request to cancel subscription. Cancellations MUST be completed prior your payment method being charged. If requested after renewal date, the shipment will still be shipped out. However, we will be able to cancel the future orders. For any further questions or concerns, please email our customer service team. 

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